Terms of Service and Service Agreement

Archived at /legal/terms/v1.0/. This version is never overwritten in place.

01Who you are contracting with

Oasis Revenue Lab is a service line of Lux Oasis Advisory & Services LLC, a company registered in the Sharjah Free Zone (SHAMS), United Arab Emirates, licence number 2645909, TRN 104722180700003 ("we", "us", "our").

"You" and "your" mean the person or company named as the client on the Order Form.

Contact: info@luxoasisadvisory.com · WhatsApp +971 58 508 9283

1.1 Group structure

Lux Oasis Advisory & Services LLC and Lux Oasis Holiday Homes are two separate companies registered in the United Arab Emirates. Neither owns the other. Lux Oasis Holiday Homes holds a DTCM licence and operates a short-term rental portfolio in JBR, Dubai Marina and Downtown Dubai. It is our operating partner: the live operation in which our systems and methods are tested before they are offered to clients. Lux Oasis Advisory & Services LLC does not hold a DTCM licence and does not operate short-term rental accommodation.

02How this agreement is formed

2.1 This agreement is made up of, in this order of precedence:

• a. the signed Order Form;
• b. these Terms of Service;
• c. the Data Processing Addendum;
• d. the Tool Terms of Use, where you use the calculators;
• e. the Privacy Policy and the Sub-processor List, which describe how we handle data but do not create commercial obligations.

Where a document higher in the list conflicts with one lower down, the higher one governs. Nothing on the website forms part of this agreement except as reproduced or expressly incorporated by the Order Form.

2.2 Before service begins you accept this agreement by ticking an unticked-by-default checkbox reading: "I have read and agree to the Terms of Service, the Privacy Policy and the Data Processing Addendum", each document being a link to the versioned document, and by signing the Order Form. Continuing to use a website is not acceptance.

2.3 We record, for each acceptance: your user identifier, your email address, the UTC timestamp, the IP address and the version identifier of each document accepted.

03Definitions

Agent means the Oasis Revenue Lab AI revenue agent, which reads data from your Connected Accounts and produces briefings, analysis and recommendations.

Briefing means the daily written output of the Agent delivered to you on the Delivery Channel.

Connected Accounts means the third-party accounts to which you grant us access under clause 7, including your PriceLabs account and your property management system.

Delivery Channel means Telegram, unless the Order Form names a different channel.

Listing means one individual rentable unit as it appears as a single priced entity in your PriceLabs account. Two listings of the same physical unit on two booking channels, mapped to a single PriceLabs listing, count as one Listing. A physical unit priced as two or more separate PriceLabs listings counts as two or more Listings.

Managed Configuration Services means work in which we change settings inside your Connected Accounts, as described in clause 6.

Order Form means the service order document signed by both parties that records your tier, your Listing count, your rate and the elections made under this agreement.

Seat has the meaning elected on the Order Form under clause 9.3, being one of:

• Seat = Listing. One Seat is one Listing. Fifty Seats is fifty Listings in total across all clients.
• Seat = Client. One Seat is one client account, whatever the number of Listings it contains. Fifty Seats is fifty client accounts in total, and the number of Listings covered at the Introductory Rate is not capped by the Seat count.

Exactly one of these definitions is elected on the Order Form. The unelected one does not apply and is not an alternative meaning.

Service Start Date means the date stated on the Order Form on which the first Briefing is due to be delivered.

Services means whatever is selected on the Order Form from clauses 4, 5, 6 and 8.

04What we provide: the AI Revenue Agent (Tier 1)

4.1 The Agent reads data from your Connected Accounts and from the market data sources listed in the Sub-processor List, and produces a daily Briefing together with the ability to ask questions on the Delivery Channel.

4.2 We aim to deliver the Briefing by 09:45 Gulf Standard Time on each day. This is a target, not a service level. We do not commit to an uptime level, we do not offer service credits, and a late or missed Briefing is not a breach of this agreement. If Briefings stop for more than [PLACEHOLDER: number] consecutive days for a reason within our control, you may terminate immediately on written notice and we will refund the fee for the affected days.

4.3 Questions asked on the Delivery Channel are answered by a combination of automated and human response. We do not commit to a response time.

4.4 The number of Listings covered is the number stated on the Order Form. You may add or remove Listings by written notice. Additions are charged pro rata from the date the Listing is connected. Removals take effect from the start of the next billing month.

05What we provide: Hybrid Revenue Management (Tier 2)

5.1 Tier 2 includes everything in Tier 1 and adds named human revenue management support, as itemised on the Order Form.

5.2 Where Tier 2 includes a recurring call or review, the Order Form states its frequency. If we do not hold a scheduled call in a given month, we will offer a replacement within the following month. This is the only remedy for a missed call.

5.3 Tier 2 may include Managed Configuration Services. Where it does, clause 6 applies and the Order Form states the scope.

06Managed Configuration Services: work we do inside your accounts

This clause exists because the Agent is read-only and our people are not. Where you buy Tier 2, Tier 3 or any revenue management service that involves us changing settings, this clause governs that work.

6.1 Mandate. You appoint us to make changes inside the Connected Accounts named on the Order Form, limited to the setting categories listed there. Setting categories may include base prices, minimum prices, seasonal profiles, day-of-week adjustments, discounts, minimum stay rules, last-minute rules, orphan gap rules, listing content and listing amenities. Any category not listed on the Order Form is outside the mandate and we will not change it.

6.2 Floors are yours. You set the minimum price for each Listing. We will not configure any setting that we know would allow a night to be sold below the minimum price you have set, except where you instruct us in writing to change that minimum. Where a platform's own behaviour can produce a rate below a configured minimum, for example through channel-level discounts or promotions applied by a booking platform, that behaviour is outside our control and outside this commitment.

6.3 Records. We will keep a record of the changes we make under this clause and make it available to you on request.

6.4 Standard of care. We will carry out Managed Configuration Services with reasonable skill and care. We do not guarantee any commercial outcome from them. See clause 10.

6.5 Not automated pricing. Managed Configuration Services are configuration changes made by people. They are not automated price changes by the Agent. Clause 11 governs automated price changes.

07Access to your systems

7.1 What you grant. You grant us access to the Connected Accounts named on the Order Form, at the access level stated there. For each Connected Account the Order Form records whether the access is read-only or read and write.

7.2 How access is granted. Wherever the platform supports it, you will grant access by inviting us as a named user of your own account, rather than by sharing a password. Where a platform offers no named-user mechanism and you choose to share credentials, you do so at your own risk and you will tell us in writing which credentials have been shared.

7.3 What we will not do with access. We will use access only to provide the Services. We will not use it to make bookings, to alter payout or bank details, to change account ownership, to add or remove users other than ourselves, to accept or decline reservations, or to communicate with guests, unless the Order Form expressly says otherwise.

7.4 Revocation. You may revoke or reduce our access at any time, without notice to us and without giving a reason, by removing our user account or changing the credential. Revocation is effective when you make it. Revoking access does not terminate this agreement, does not suspend the fee, and does not entitle you to a refund. Where revocation makes a Service impossible to provide, we will tell you and we may suspend that Service until access is restored.

7.5 Our removal of access. On termination, or within [PLACEHOLDER: number] days of your written request, we will cease using and, where we hold them, delete the credentials for your Connected Accounts. You remain responsible for removing our user accounts on your side and for rotating any shared credential.

7.6 Your accounts remain yours. Your contracts with PriceLabs, Hostaway, Airbnb, Booking.com and any other platform are between you and them. You are responsible for holding those accounts, paying for them, complying with their terms and policies, and for any consequence of their suspension, termination or change. We are not a party to them, we do not resell them, and we give no undertaking about their availability, pricing, functionality or continued existence. If a platform changes or withdraws access, the affected part of the Services may change or stop, and clause 15 applies.

7.7 Licensing and permissions are yours. You are responsible for holding the permits, licences and registrations required to let your properties, and for your compliance with the rules of the buildings and owners' associations concerned. We do not advise on and do not verify any of this.

08One-time consultancy (Tier 3) and revenue management services

8.1 Consultancy is bought per engagement. The Order Form states the scope, the deliverables, the fee and the payment points. A consultancy engagement ends when the deliverables are delivered.

8.2 The hands-on revenue management services, including listing optimisation, listing health checks, PriceLabs setup and management, floor price architecture, rate structure and length of stay work, seasonal and event strategy, competitor and tower analysis, and performance review, are provided either inside Tier 2 or as a Tier 3 engagement. The Order Form states which of them is included and at what frequency. A service not listed on the Order Form is not included.

8.3 Where a consultancy engagement involves changes inside your accounts, clauses 6 and 7 apply to it.

09Fees

9.1 The published price and this agreement. Prices published on our website are an invitation to discuss, not an offer capable of acceptance. Your rate is the rate stated on the Order Form. Where the website and the Order Form differ, the Order Form governs. The version of the published price page current at the date of your Order Form is archived and referenced on the Order Form, so that what was published when you signed can be established later.

9.2 VAT. All fees are exclusive of VAT. Where UAE VAT applies, it is charged in addition at the rate in force at the time of supply. We are registered for VAT under TRN 104722180700003.

9.3 The subscription rate. The Order Form records, in one place and once only:

• the Signed Rate in AED per Listing per month;
• the Standard Rate in AED per Listing per month;
• which Rate Construction applies, A or B; and
• which Seat definition applies, Seat = Listing or Seat = Client.

Exactly one Rate Construction is elected. The other has no effect and creates no expectation. The clause below is written so that only the elected construction is reproduced on the executed Order Form.

Rate Construction A: volume-capped introductory rate.

Your Signed Rate is AED 89 per Listing per month. It is an introductory rate offered to the first 50 Seats contracted across all clients, counted on the elected Seat definition. When the 50th Seat has been contracted the introductory offer closes for new clients and, for existing clients, your rate moves to the Standard Rate of AED 149 per Listing per month.

The move takes effect on the first day of the second full calendar month after we give you written notice that the cap has been reached, so you always receive at least 30 days' notice and one further full billing month at the Signed Rate. Our written notice will state the date the cap was reached and the date your new rate starts.

You may terminate under clause 12 at any time before the new rate takes effect and pay nothing at the Standard Rate. There is no further increase mechanism in this construction: after the move to the Standard Rate, clause 9.4 governs any later change.

The count of Seats contracted is maintained by us and we will confirm it to you in writing on request. If the cap has already been reached when you sign, the Standard Rate applies from the Service Start Date and no introductory rate is available.

Rate Construction B: time-limited founding rate lock.

Your Signed Rate is AED 89 per Listing per month. It is fixed for 18 months from the Service Start Date. During those 18 months we will not increase it for any reason.

At the end of the 18 months your rate does not move automatically. It continues at the Signed Rate until changed under clause 9.4.

The lock is personal to you and applies only while your subscription runs continuously. If this agreement terminates for any reason and you later subscribe again, the new subscription is at the rate then offered and the lock does not revive.

The number of Seats sold is not a trigger under this construction and the figure of 50 Seats has no effect on your rate. Adding Listings during the lock period adds them at the Signed Rate.

9.4 Changing the rate after the introductory period. Outside any period in which the rate is fixed under clause 9.3, we may change your rate by giving you at least [PLACEHOLDER: number] days' written notice, no more than once in any twelve months. The notice will state the old rate, the new rate and the date it starts. You may terminate under clause 12 before the new rate starts, in which case the old rate applies until termination takes effect. We will not apply a rate increase retrospectively.

9.5 Tier 2 and Tier 3 fees. Fees for Hybrid Revenue Management and for consultancy are stated on the Order Form. Consultancy is billed per engagement. Where an engagement is billed in stages, the Order Form states the stages and the amounts.

9.6 Packages. Where you buy Oasis Revenue Lab together with another Lux Oasis Advisory & Services LLC service line and we quote a package price, the Order Form states the total, states how much of it is attributable to the Oasis Revenue Lab Services, and states which agreement governs each part. Absent that allocation, this agreement governs only the Oasis Revenue Lab Services and clause 15 is calculated on the Oasis Revenue Lab fees alone.

9.7 Invoicing and payment.

• Subscriptions are invoiced monthly in advance. Consultancy is invoiced per the Order Form.
• Payment is due 14 days from the invoice date.
• Payment is by bank transfer to the account stated on the invoice.
• If an invoice is unpaid after the due date we may suspend the Services after written notice.
• Suspension does not terminate this agreement and does not suspend the fee.
• Fees already paid are not refunded on early termination unless we have materially breached this agreement.

10What the Services are, and are not

10.1 The Agent is advisory and read-only. The Agent reads. It does not write. It recommends and you decide. The Agent does not change your prices, your listings, your availability, your minimum stays or any other setting in any of your accounts, and it will not do so unless and until clause 11 is satisfied.

10.2 You make every pricing decision. Every price you publish, every rate you accept, every discount you run and every floor you set is your decision. You are responsible for reviewing any recommendation before acting on it and for the outcome of acting on it or not acting on it.

10.3 No guarantee of outcome. We do not guarantee any level of revenue, occupancy, ADR, RevPAR, market penetration index, booking pace, ranking, review score or any other commercial outcome, and we do not guarantee any improvement within any period. Nothing we say in a Briefing, on a call, in marketing material or in a proposal is a promise of a commercial result.

10.4 Not regulated advice. Nothing we provide is financial, investment, mortgage, tax, accounting, legal or valuation advice. We do not carry on any regulated activity. Nothing we provide is an offer to buy or sell property or a recommendation to enter into any transaction. Where you need advice of that kind, take it from someone qualified to give it.

10.5 Data quality. Our output depends on data drawn from your Connected Accounts and from third-party market data sources. Those sources can be incomplete, delayed or wrong. We do not warrant the accuracy or completeness of third-party data, and we do not warrant that our output is free of error.

10.6 Roadmap statements. Statements about features that are in development, planned or being considered, including automated pricing, coverage of markets outside Dubai, support for pricing tools other than PriceLabs, and coverage of property types other than short-term rental apartments, are statements of intention. They are not commitments, they may change or be abandoned, and no fee is charged or refunded by reference to them. You should not buy the Services in reliance on them.

11Automated price changes: opt-in only

11.1 As at the effective date of this version, the Agent does not make automated price changes. Until this clause is satisfied, the Agent will not change any price, in any account, in any circumstance.

11.2 We will only make automated price changes on your behalf if all of the following are in place first:

• a. a separate written opt-in, signed by you, naming this clause and identifying each Listing to which it applies;
• b. a floor price for each named Listing, set by you in writing, below which no automated change may take a rate;
• c. a ceiling price for each named Listing, set by you in writing, above which no automated change may take a rate;
• d. the further guardrails you specify in writing, which may include the maximum percentage change permitted in a single adjustment, the maximum number of adjustments in a period, the date range within which changes may be made, the days of week or seasons excluded, and any listing excluded entirely;
• e. a stated frequency at which automated changes may be made; and
• f. a named individual on your side to whom every automated change is reported.

11.3 The opt-in is per Listing. A Listing not named in the opt-in stays advisory and read-only.

11.4 You may withdraw the opt-in at any time, in writing or by revoking write access under clause 7.4, with immediate effect. On withdrawal, automated changes stop and prices remain as last set until you change them. Withdrawal does not reverse changes already made.

11.5 Where automated price changes are in operation, we will keep a log of every automated change and make it available to you.

11.6 An automated change made inside the floor, the ceiling and the guardrails you set is a change you have authorised. You remain responsible for the floor, the ceiling and the guardrails, and for the commercial outcome. Clause 10.3 continues to apply.

11.7 Enabling automated price changes alters the risk each party carries. Before any opt-in takes effect, the parties will agree in writing whether clause 15 is varied for it. If nothing is agreed, clause 15 applies unchanged.

12Term, notice and termination

12.1 The subscription runs from the Service Start Date on a monthly rolling basis. There is no minimum term and no long-term commitment.

12.2 Either party may terminate the subscription by giving 30 days' written notice. The subscription ends at the end of the billing month in which the 30 days expires, and the fee is payable up to that date.

12.3 Consultancy engagements end when the deliverables are delivered. Either party may terminate an unfinished engagement on 30 days' written notice, and you pay for work done up to that date.

12.4 We may terminate immediately on written notice if you commit a material breach of this agreement that you have not put right within 14 days of being asked to in writing, or if an invoice remains unpaid 30 days after its due date.

12.5 You may terminate immediately on written notice if we commit a material breach that we have not put right within 14 days of being asked to in writing.

12.6 On termination: our access to your Connected Accounts ends and clause 7.5 applies; you stop using our proprietary material; each party returns or deletes the other's confidential information on request; and the clauses that by their nature survive, including clauses 10, 13, 14, 15, 17 and 18, survive.

13Confidentiality

13.1 Confidentiality is mutual. Neither party will disclose the other's confidential information to anyone else except to those of its people and suppliers who need it to perform this agreement and who are under equivalent obligations.

13.2 Your portfolio data, rates, costs and performance figures are your confidential information. Our methods, prompt design, analytical frameworks, templates and non-public pricing are our confidential information.

13.3 We will not publish your figures, name you as a client, or use your data in a case study, on a website or in a testimonial without your prior written consent. Consent may be withdrawn for future use.

13.4 These obligations continue for three years after termination, and indefinitely for anything that is a trade secret.

14Intellectual property and data

14.1 We own the Services, the Agent, our prompts, models of working, templates, calculators, reports, briefing formats and methods, and everything we develop in providing the Services, other than your data.

14.2 You own your data: your listing information, rates, costs, occupancy, reservation records and everything else you or your Connected Accounts supply.

14.3 You grant us a non-exclusive licence to use your data for the purpose of providing the Services to you, for the term of this agreement and for the retention period stated in the Privacy Policy.

14.4 We may use aggregated and anonymised information derived from the Services to operate and improve them, provided the result does not identify you, your properties or your building, and cannot reasonably be used to do so. If you do not want your data used in this way, tell us in writing and we will exclude it.

14.5 Briefings and reports are provided for your internal use. You may share them inside your own organisation and with your professional advisers. You may not resell them, republish them or provide them to a competitor of ours.

15Liability

15.1 Our total liability arising out of or in connection with this agreement, whether in contract, tort including negligence, or otherwise, is limited in aggregate to the fees paid by you to us in the twelve months immediately before the event giving rise to the claim.

15.2 We are not liable for loss of profit, loss of revenue, loss of bookings, loss of anticipated savings, loss of data, or any indirect or consequential loss.

15.3 Nothing in this agreement limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

15.4 We are not liable for any loss arising from a pricing decision you took, or did not take, whether or not it followed a recommendation from us.

15.5 We are not liable for the acts, omissions, outages, data errors, price changes or termination decisions of PriceLabs, Hostaway, Airbnb, Booking.com, Telegram or any other third-party platform.

16Credentials and third-party marks

16.1 The HSMAI Certified Revenue Management Executive credential referred to in our material is awarded to individuals. It is held by our founder personally. It is not held by Lux Oasis Advisory & Services LLC and is not a company certification.

16.2 Lux Oasis Advisory & Services LLC is listed in the PriceLabs RM Partners Directory. That listing is what it says it is. It is not a warranty by PriceLabs of our work and it does not make PriceLabs responsible for anything we do.

16.3 Third-party names, logos and trademarks are the property of their respective owners. Their appearance on this site indicates the tools and platforms we work with. It does not imply any endorsement, sponsorship or affiliation beyond any partner status we expressly state and hold.

17Changes to this agreement

17.1 We may change these terms. For a material change we will give you at least 30 days' notice by email, and the change takes effect only when you accept the new version through the acceptance mechanism in clause 2.2. Continuing to use the Services after the effective date is not acceptance of a material change.

17.2 If you do not accept a material change, either party may terminate under clause 12 and your existing terms apply until termination takes effect.

17.3 Changes that are not material, such as correcting a typographical error or updating a contact address, take effect on publication of the new version.

17.4 Every version is archived at a permanent URL in the pattern /legal/terms/v1.0/ and is never overwritten in place.

18Governing law and jurisdiction

18.1 [PLACEHOLDER: governing law and forum to be selected before publication. See Open Question 6. The three candidates are onshore Dubai Courts, DIFC Courts by written opt-in, and arbitration with a named seat and rules. A SHAMS entity opting into DIFC jurisdiction requires a properly drafted opt-in, and enforcement routes differ between the three.]

18.2 Before starting proceedings, each party will attempt to resolve the dispute by discussion in good faith for 30 days.

19General

19.1 Language. These documents are written in English. English is the governing language. If they are translated, the English version prevails.

19.2 Entire agreement. This agreement is the whole agreement between us about the Services. It replaces anything said or written before it, including any statement on any website. Neither party relies on any statement not set out in it. This does not limit liability for fraudulent misrepresentation.

19.3 Assignment. Neither party may assign this agreement without the other's written consent, which will not be unreasonably withheld.

19.4 Notices. Written notice under this agreement is given by email to the addresses on the Order Form. Notice given only by WhatsApp or Telegram is not written notice for the purposes of clauses 9.3, 9.4, 11 and 12, though we will act on it.

19.5 No partnership. Nothing in this agreement creates a partnership, joint venture, agency or employment relationship, except the limited mandate in clause 6.

19.6 Force majeure. Neither party is liable for a failure caused by something outside its reasonable control, provided it tells the other promptly and does what it reasonably can to limit the effect.

This document has been prepared for review and requires sign-off by a qualified UAE lawyer before publication. It is not legal advice.